The Rights of Cruise Ship Passengers
As a cruise ship passenger, you have rights the cruise companies want you to know. You also have rights the cruise companies do not want you to know.
These are the rights the cruise companies do not want you to know:
- You have the right to receive money compensation for any accident, injury, assault, disappearance, drowning or near drowning that occurs aboard the cruise ship. These include:
A. Slip and fall accidents during the cruise.
B. Rape or sexual assaults during the cruise.
C. Drowning or near drowning accidents during the cruise.
D. Disappearances during the cruise.
E. Any dangerous condition that causes you or your family harm during the cruise.
- You also have the right to receive money compensation for any accident, injury, assault, disappearance, drowning or near drowning during shore side excursions.
These are the rights the cruise companies want you to know:
- The right to disembark a docked ship if essential provisions such as food, water, restroom facilities and access to medical care cannot adequately be provided onboard, subject only to the Master’s concern for passenger safety and security and customs and immigration requirements of the port.
- The right to a full refund for a trip that is canceled due to mechanical failures, or a partial refund for voyages that are terminated early due to those failures.
- The right to have available on board ships operating beyond rivers or coastal waters full-time, professional emergency medical attention, as needed until shore side medical care becomes available.
- The right to timely information updates as to any adjustments in the itinerary of the ship in the event of a mechanical failure or emergency, as well as timely updates of the status of efforts to address mechanical failures.
- The right to a ship crew that is properly trained in emergency and evacuation procedures.
- The right to an emergency electrical generator in case the main generator fails.
- The right to transportation to the ship’s scheduled port of disembarkation or the passenger’s home city in the event a cruise is terminated early due to mechanical failures.
- The right to lodging if disembarkation and an overnight stay in an unscheduled port are required when a cruise is terminated early due to mechanical failures.
- The right to have included on each cruise line’s website a toll-free phone line that can be used for questions or information concerning any aspect of shipboard operations.
- The right to have this Cruise Line Passenger Bill of Rights published on each line’s website.
Do you have any questions or concerns? Contact us for more information.Information for Passengers