Cruise Passengers Have Fewer Consumer Rights than Airline Travelers
Cruise ship passengers have more limited compensation rights and consumer protections than air travelers – as the Carnival Triumph passengers found to their dismay.
Cruise ship regulations and cruise industry loopholes
The cruising industry is regulated by the Federal Maritime Commission (FMC), which focuses on safety rather than consumer issues. The FMC is not as strict as the US Department of Transportation, which oversees the airline industry and enforces consumer-friendly regulations. In addition, many cruise lines sail under foreign flags such as the Bahamas, Panama, Liberia, or Honduras, which enables major cruise operators like Carnival Cruise Lines and Royal Caribbean to avoid paying US federal taxes and exempts them from following regulations and standards established by the US government.
These loopholes mean that cruise ships passengers can experience on-board fires, power outages, and other maritime hazards, yet they have limited legal recourse for their pain and suffering.
“Each of these issues requires urgent attention from both the industry and regulators,” said Ross Klein, a researcher at Memorial University of Newfoundland, Canada. “Because most [cruise ship] accidents are avoidable – related either to human error or to allowing ships out of port with unresolved mechanical issues – there is a need for much greater oversight of the industry and stricter enforcement of safety standards.”
Significant cruise ship accidents
According to Klein’s research, there have been at least 100 recorded cruise ship incidents worldwide in which cruise ships have gone adrift or sustained power outages since 2000. In addition, there have been 79 onboard fires and 73 collisions recorded for cruise ships since 1990.
In defense of the industry, The Cruise Lines International Association (CLIA) insists that its members “are subject to a very comprehensive body of laws, regulations and policies established at the national and international levels.”
The International Maritime Organization (IMO) also oversees the cruise industry and establishes global standards that all vessels are required to adhere to. However, its regulations specify cruise safety standards rather than passenger rights and comfort.
Notable past cruise ship incidents include: a fire on the Azamara Quest near the coast of Malaysia; the Costa Concordia accident last year; and a power outage on the Allegra, which stranded 1,000 passengers without power or water for one week. In response, CLIA adopted 10 new regulations to ensure cruise ship passenger safety, such as the number of available life jackets and revamped emergency procedures.
CLIA released an official statement regarding the new policies, stating: “Cruising is one of the safest forms of leisure transportation, thanks to our industry-wide commitment to safety, strict regulations and vigorous enforcement mechanisms. Yet the rarity of cruise ship accidents does not mitigate the pain and loss we feel if they do occur.”
Cruise passengers may have limited consumer rights and protections
However, the new regulations have done nothing to spell out and formalize consumer rights and protections for cruise passengers. Critics also charge that the new policies do nothing to mitigate lax global oversight, even when the ships dock at US ports and submit to US Coast Guard inspections.
“There is not one universal overlord” that oversees the vessels, explained Robert Jarvis, professor of maritime law at Nova Southeastern University Law Center in Fort Lauderdale, Fla. “So there is a race to the bottom for cruise lines looking for which country is the most lax and the most inexpensive. And there are countries that say to ship owners, ‘If you come here and pay an annual fee, we will leave you alone.’ “
Would-be cruise passengers need to carefully read the contract on their ticket, so they can understand what they are entitled to if anything were to happen. Standard practice usually involves full or partial refunds, or credits toward a future cruise. In response to what the 3,143 Carnival Triumph passengers endured, Carnival Cruise Lines offered $500 on top of a full refund for their ticket.
According to Carnival Cruise Lines, an engine room fire causes the power outage. The US National Transportation Safety Board will be investigating the cruise ship incident, though any impact on cruise regulations remains to be seen.
Cruise lawsuit immunity
Cruise ships are largely immune to lawsuits, since the standard of proof required of the plaintiffs are very difficult to fulfill. For a cruise ship lawsuit to have any traction, it must be proven that the cruise company knew that the vessel was not seaworthy, which is very hard to establish.
Though cruise vacations are often one of the safest travel options around, travelers need to be aware of what their rights are in case the unthinkable happens. Unfortunately, the cruise industry continues to operate in a type of legal purgatory, which means that passengers won’t be able to expect substantial changes in consumer protection anytime soon.
If you have suffered from a cruise ship accident, please contact our law office for a free evaluation. Attorney Elias Rudnikas is a maritime lawyer that provides law services free of charge until he wins each case.